Custom Schedules

Named sets of dates and time ranges that contact flows query to decide whether the contact centre is open. Each schedule carries a time zone, and its dates are evaluated in that zone.

📄️List custom schedules

List the custom schedules defined for the contact centre, with each schedule's time zone and status.

📄️Create custom schedule

Create a custom schedule. The name must be unique within the contact centre, and the time zone must be an IANA time zone identifier such as Australia/Sydney. Dates are added by updating the schedule.

📄️Get custom schedule

Retrieve a single custom schedule by name, including its scheduled dates.

📄️Update custom schedule

Update the name, description, time zone, status, or dates of a custom schedule. The supplied dates replace the schedule's existing dates in full, so include every date the schedule should keep.

📄️Delete custom schedule

Delete a custom schedule. Contact flows that query the name no longer resolve a result.