Monitoring and Messages

Once a run has been created or started, you can monitor its progress, view individual message statuses, retry failures, and export data. Messages belong to a run, so monitoring happens on the run detail view.

Accessing the Run View

1. Navigate to Outreach → Campaigns.
2. Click a campaign to see its runs.
3. Click a run to open its detail view.

The run detail view shows:

• Run summary: the run name and description, channel type, parent campaign, who created the run (or System Scheduled), and the current run status badge
• Progress panel: a visual breakdown of message statuses, with a Refresh button
• Messages table: individual message rows with status, recipient, priority, and details

Run Progress Panel

The progress panel gives a real-time snapshot of the run's delivery status, using grouped count panels:

Panel	Shows
Total	Total number of messages in the run
Queued / Sending	Messages waiting in the queue or currently being transmitted
Sent / Delivered	Messages sent or confirmed delivered
Failed / Opted Out	Messages that failed or went to opted-out recipients

A progress bar summarises overall completion. The panel can be collapsed to free up space, and Refresh pulls the latest statuses on demand. The exact panels shown vary by channel and run state (for example, Assumed Delivered for SMS and Retrying for email).

Messages Table

The messages table lists every message in the run:

• Recipient: the phone number or email address
• Last Change: when the message last changed status
• Status: the current delivery status
• Priority: High or Normal, as mapped from the contact file — see Message Priorities
• Custom fields: any mapped variable values for that contact

Filtering, Sorting, and Search

You can:

• Filter by status (e.g. Failed, Delivered) and by failure reason
• Filter and sort by priority
• Search for messages by recipient or other criteria

Failed messages display a warning icon with a tooltip showing the mapped error reason. Failure reasons are categorised into standard types for easier filtering and reporting.

Retrying Failed Messages

You can retry messages that have a Failed status, either individually or in bulk.

Individual Retry

1. Find the failed message in the messages table.
2. Open the action menu (⋮) for that message.
3. Select Retry.

Bulk Retry

1. Open a run that has finished with failures.
2. Click Resend Failed in the run header. The button shows the number of messages it will retry — for example Resend Failed (4). The same action is also available from the run's action menu.
3. Confirm the retry in the modal.

Every failed message in the run is retried, so there is nothing to filter or select first. The count on the button covers failed messages only and excludes recipients who opted out.

Retry Rules

Rule	Detail
Can retry when	The run has finished with one or more failed messages — a Some Errors run status. A run that finished with no failures has nothing to retry, so no retry action is offered
Cannot retry	Messages with an "Opted Out" status
Effect	Retrying moves the run back into an In Progress state for the retried messages

Exporting Data

You can export run and message data to CSV for reporting, auditing, or downstream processing.

1. Click Export to CSV on the run view.
2. Choose what to export:
   • All messages: every message in the run with current statuses
   • Filtered messages: only the currently filtered set

The export includes recipient information, message status, failure reasons (if any), priority, and custom field values. Any priority sort or filter you have applied is reflected in the export ordering. You can export at any time, including while a run is in progress — the export reflects the statuses at the time of download.

Actions from the Run View

From the run detail view you can also:

Action	Availability	Description
Start	Ready to Run	Open the Start Run page
Stop	In Progress	Halt sending of queued messages
Cancel	Scheduled or Warming Up	Return the run to Ready to Run without sending anything
Resend Failed	Some Errors	Retry every failed message in the run, excluding recipients who opted out
Duplicate	Any run	Create a new run from this run's snapshot, prompting for a name and description
Delete	When not in progress	Remove the run
View preview	Any time	Open a preview of the run's template, including attachments

Next Steps

• Campaign Runs — the run lifecycle and how runs are created
• Campaign and Message Statuses — detailed definitions of every campaign, run, and message status