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Accounts and Sign In

Common questions about your NeonNow account and signing in.

How Do I Get an Account?​

There are two ways. Either sign up through the AWS Marketplace (which creates your account and a new organisation), or accept an invitation to an existing organisation. If you're invited, the email guides you through creating your account.

What Is the Passphrase in My Verification Email?​

When you sign up, your email address is verified before you set a password. The verification email contains a passphrase of three words and a number, for example Illegal-salmon-clownfish-1, which you enter across four fields — one per word or number. If the email doesn't arrive, check your spam folder or use the resend action on the verification screen.

Can I Change My Email Address?​

Not once your account exists. Your email address is the identifier for your account and can't be changed afterwards. If you need to use a different address, an administrator can invite that address as a new user, which you'd manage as a separate account.

During sign-up you can still correct the address before you finish. Once it's been verified it's locked as your login, so changing it means confirming a warning and verifying the new address as well.

How Do I Change My Name or Password?​

Your name is changed from Profile and your password from Security, both in Manage Account. If you're locked out because you've forgotten your password, use the forgot password flow instead.

I Signed In but I Don't See Anything — No Menus or Products. Why?​

You're signed in, but your account isn't part of any organisation yet. You'll see a simplified page where you can still manage your account. Ask an administrator to invite you, or accept a pending invitation, and the full app appears. See Organisation Memberships.

What Happens When I Delete My Account?​

What deleting my account does

Deleting your account is permanent. It removes all of your organisation memberships and hard-deletes your account. You can't delete your account while you're the last Org Admin of any organisation — promote another Org Admin or leave that organisation first. If you only want to step away from one organisation, leave it instead. See Preferences.

Is Signing In with a Provider or SSO Supported?​

This documentation covers signing in with your email address and password. For any other sign-in method available to your organisation, contact your administrator.