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Widgets

There are two types of widget modules:

  • Connect - these offer integration to out of the box additional Amazon Connect agent modules, such as Amazon Q for Connect, Customer Profiles etc
  • Other - these allow creation of an iframe - i.e. any site/URL that you want to display embedded within CX

Connect Widgets​

For Connect Widgets, enter the following information

  • Name: a descriptive name for the widget module.
  • Description (Optional): a brief description of the module's purpose. Only used in the NeonNow Admin app.
  • Amazon Connect App: the Amazon Connect application the widget embeds. See Amazon Connect Apps below.
  • Icon: Choose an icon to represent the widget. See Choosing an Icon for the full set of available icons.

Amazon Connect Apps​

The Amazon Connect App drop-down lists the out of the box Amazon Connect agent applications available to the instance - such as Amazon Q for Connect or Customer Profiles. Select the one the widget should display.

Other Widgets​

  • Name: a descriptive name for the widget module.
  • Description (Optional): a brief description of the module's purpose. Only used in the NeonNow Admin app.
  • Source: the source link, whether it's a link to an HTML file or an external website.
  • Icon: Choose an icon to represent the widget. See Choosing an Icon for the full set of available icons.

Widget Modules In CX​

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Agents will need to reload their contact centre to see the new module.

Widget modules can either be pinned to the right-hand side of CX, or shown as a floating window. Use the controls on the top right of the Widget Module window. When widgets are closed, a Widgets icon appears in the top task bar.